Your licenses have been booked for a wrong account or you have sold your licenses to a company and now want to transfer them? For exactly these scenarios you can request a license transfer in your customer account.
More information can be found in the Shopware documentation:
How can I transfer licenses?
Tip: The licensing is handled by your Shopware account and not by us. If you have any questions about licences, it's best to contact Shopware directly.