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Portal for Shopware 5

ThemeWare® Support

Most questions have already been answered in the knowledge base and our video tutorial. Here you can find helpful answers and step-by-step instructions. In addition, the Shopware documentation is also available.

Please have a quick look if your question is already answered in the knowledge base, the video tutorial or the extensive documentation of Shopware

Create a ticket

If you need our support with ThemeWare®, you can create a topic-related ticket here.

Please select the reason for your request below:

You have found an error?
In order to help you as quickly and effectively as possible with issues of any kind, we have developed a special debugging process. This is based on over 5 years of experience with over 15,000 customers.
If you don't find a solution there, you can create a ticket directly with all the necessary information so that we can help you quickly.

Start debugging now

Are you looking for a certain feature or configuration?
Again and again we are asked for features that are expected in the theme configuration but are ultimately hidden in the Shopware settings. Or we are asked about features that don't exist at all.
You can find all the current ThemeWare® features in our ThemeWare® Manual and with the ThemeWare® Config Finder:

ThemeWare® Manual ThemeWare® Config Finder

We will gladly call you back.
Please fill out the callback form and summarise your request in a few words so that the right person can contact you.

Request a callback now

You are unsatisfied with ThemeWare® or a service?
First of all, we would like to apologise if you are unsatisfied with ThemeWare® or our service! Please use the complaint form to send us your complaint or critique.

Submit complaint or criticism

New idea for ThemeWare®?
Do you have an idea for a missing feature that would benefit many other store owners? Then let us know about it using the suggestion form!

Submit feature request

No answer found?
If you haven't found an answer to your question, we will be very happy to help you.

Create a ticket

You can create a support ticket for ThemeWare® via the Shopware account.

Create ticket

You have a general question?
Are you looking for a new service provider, do you need purchasing advice or do you have a completely different question? Then feel free to contact us using the following form.

Your question


The fields marked with * are mandatory.

Request services

Independently from support requests you can contact us at any time if we can do something individual for you. Please select a service for your request:

Remove Theme by ThemeWare®?
You want to remove the ThemeWare® branding in the footer (Theme by ThemeWare®) in your store? No problem, simply fill out the branding removal form.

Request branding removal

Individual solutions?
We are happy to customize ThemeWare® for you according to your wishes and needs.

Order individual theme customization

Sales-promoting design based on ThemeWare®?
We are happy to create a professional and sales-promoting design for your store based on ThemeWare®. This has the advantage for you that you can use all the advantages of ThemeWare® but still get a 100% individual online store. Please have a look at our References and fill in the form professional design creation.

Commission professional design creation

ThemeWare® Partner Services
We have been maintaining strategic partnerships with other agencies, freelancers and specialists from various fields for some time now. We have been working very successfully with all partners for a long time, so they also have comprehensive know-how about ThemeWare® and can offer high-quality services.

Request services

Become a ThemeWare® Partner?
Thank you for being interested in our partner and agency program and using ThemeWare® in your projects. Please follow the button below to learn more.

Register now