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ThemeWare® Support

Most questions have already been answered in the knowledge base and our video tutorial. Here you can find helpful answers and step-by-step instructions. In addition, the Shopware documentation is also available.

Please have a quick look if your question is already answered in the knowledge base, the video tutorial or the extensive documentation of Shopware

Create a ticket

If you need our support with ThemeWare®, you can create a topic-related ticket here.

Please select the reason for your request below:

Are you looking for a certain feature or configuration?
Again and again we are asked for features that are expected in the theme configuration but are ultimately hidden in the Shopware settings. Or we are asked about features that don't exist at all.
You can find all the current ThemeWare® features in our ThemeWare® Manual and with the ThemeWare® Config Finder:

ThemeWare® Manual ThemeWare® Config Finder

You have found an error?
In order to help you as quickly and effectively as possible with issues of any kind, we have developed a special debugging process. This is based on over 6 years of experience with over 15,000 customers.
If you don't find a solution there, you can create a ticket directly with all the necessary information so that we can help you quickly.

Start debugging now

No answer found?
You are a shop operator (owner or employee), currently using ThemeWare® in a free trial month and have not found an answer to your question? – We will be happy to help you.

Create a support ticket for testers

You can create a support ticket for ThemeWare® via the Shopware account. If not, please use the fallback form:

Create ticket Create ticket (Fallback form)

No answer found?
You are a shop operator (owner or employee), are currently using ThemeWare® as a purchase or rental version and have not found an answer to your question? – We will be happy to help you.

Create a ticket

You can create a support ticket for ThemeWare® via the Shopware account.

Create ticket

No answer found?
You are from a Shopware agency or a freelancer and haven't found an answer to your question? We are happy to help you.

Create ticket
Requests, suggestions, feedback or critique

New idea for ThemeWare®?
Do you have an idea for a missing feature that would benefit many other shop owners? Then let us know about it using the suggestion form!

Submit feature request

You are unsatisfied with ThemeWare® or a service?
First of all, we would like to apologise if you are unsatisfied with ThemeWare® or our service! Please use the complaint form to send us your complaint or critique.

Submit complaint or criticism

We will send you a proposed date for an appointment.
Please fill out the callback form and summarize your ThemeWare® request as detailed as possible, so that the right contact person can call you back.

Request a callback

You have a general question?
You are not yet a ThemeWare® customer and you are looking for a new service provider for your online shop or you have a question before purchasing ThemeWare®? Then feel free to contact us using the form below.

Your question


The fields marked with * are mandatory.

Request services

Independently from support requests you can contact us at any time if we can do something individual for you. Please select a service for your request:

Remove Theme by ThemeWare®?
You want to remove the ThemeWare® branding in the footer (Theme by ThemeWare®) in your store? No problem, simply fill out the branding removal form.

Request branding removal

Individual solutions?
We are happy to customize ThemeWare® for you according to your wishes and needs.

Order individual theme customization

Sales-promoting design based on ThemeWare®?
We are happy to create a professional and sales-promoting design for your store based on ThemeWare®. This has the advantage for you that you can use all the advantages of ThemeWare® but still get a 100% individual online store. Please have a look at our References and fill in the form professional design creation.

Commission professional design creation

Shopware® Services
Improve your online store with customized Shopware services like SEO, pagespeed, updates, migration, Shopware installation, marketing support and more.

Request services

Become a ThemeWare® Partner?
Thank you for being interested in our partner and agency program and using ThemeWare® in your projects. Please follow the button below to learn more.

Register now