ThemeWare^® Agency support

Support for Shopware agencies – describe your request and we will get back to you prepared.

Haven't you found an answer wether in the ThemeWare^® Knowledge Base, the ThemeWare^® Manual, nor in the ThemeWare^® Video Tutorial, nor in the Shopware Documentation, fill in the form below.

Please do not just write your request as bullet points, but describe it in complete sentences and add concrete questions.

This form is for Shopware agencies. If you are not from an Shopware agency and have questions related to ThemeWare®, you can create a ticket via your Shopware account.

Create a ticket

First and last name*

Company*

E-mail*

Phone number*

Occupation*

Shop URL

License domain

Shopware version

Shopware variant

ThemeWare® variant

Summary of your support request*

Screenshot or file attachment?

Screenshot or file attachment 1

Screenshot or file attachment 2

Screenshot or file attachment 3

I have read the Privacy Policy and hereby agree.*

Note: Unfortunately, errors can neither be corrected by e-mail nor by telephone, please use the ThemeWare® Debugging to solve issues. This way you can probably solve your issue yourself and don't have to wait for our answer.

The fields marked with * are mandatory.

Frequently asked questions about agency support

This form is intended for Shopware agencies and freelancers who use ThemeWare^® in their client projects. If you are not from a Shopware agency and have questions about ThemeWare^®, simply create a ticket via your Shopware account instead.

Please do not just write your request as bullet points, but describe it in complete sentences. Depending on the case, details such as the shop URL, licence domain, the Shopware version in use and the ThemeWare^® variant help us – along with as precise a description of the problem as possible. You can also attach files to the form if needed.

We turn your request into a ticket and get back to you prepared. That is exactly why a detailed description is so valuable: it avoids follow-up questions and speeds up processing.

This form is specifically intended for Shopware agencies and freelancers who use ThemeWare^®. Shop operators without an agency background should instead create a ticket via their Shopware account. Before submitting a request, it is worth checking the ThemeWare^® Knowledge Base, the Manual, the Video Tutorial and the Shopware Documentation.

ThemeWare® Agency support

Create a ticket

Frequently asked questions about agency support

ThemeWare^® Agency support