The Support tab bundles every route to help, guides and contact — from self-service to personal support.
Live chat
Click "Start chat" to open our support chat right inside the Hub and get answers to your questions without any wait.
Knowledge, answers & solutions
Cards with the most important self-service resources:
- Knowledge base — tutorials, tips & expert knowledge
- Manual — features & configurations
- Shopware docs — Shopware core functions
- Video tutorial — step-by-step videos
- Config finder — find configurations quickly
- Frequently asked questions (FAQ) — questions & answers
- Update guide — step by step to the update
- ThemeWare® Utilities — leads straight to the Utilities tab
Contact & feedback
- Create ticket — individual help (opens a selection modal with chat or a ticket in your Shopware account)
- Complaint — report a concern officially
- Improvement suggestion — suggestions & feature requests
- Community — exchange in the forum
Services & partnership
- Services — individual customisations and commissioned work
- Remove branding — request removal of the footer notice
- Partners & agencies — priority support and partner programme
More & latest
- Service portal — your central point of contact
- News — news & announcements
- Changelog — version history & updates
- Compatibility — Shopware & ThemeWare® versions