Request support for testers

Using ThemeWare^® in the free trial month and need help? Describe your request – we are happy to assist.

You are a shop operator (owner or employee), are currently using ThemeWare^® in a free trial month and have not found an answer to your question? We will be happy to help you.

Please formulate your enquiry not just as bullet points, but describe your request in full sentences.

This form is for testers in the free trial month: If you are no longer in the trial month and have questions about ThemeWare®, you are welcome to contact us here: ThemeWare^® Support anfragen.

Create a ticket

First and last name*

Company

E-mail*

Phone number

Occupation

Shop URL

License domain*

Shopware version

Shopware variant

ThemeWare® variant

Summary of your support request*

Screenshot or file attachment?

Screenshot or file attachment 1

Screenshot or file attachment 2

Screenshot or file attachment 3

I have read the Privacy Policy and hereby agree.*

Note: Unfortunately, errors can neither be corrected by e-mail nor by telephone, please use the ThemeWare® Debugging to solve issues. This way you can probably solve your issue yourself and don't have to wait for our answer.

The fields marked with * are mandatory.

Frequently asked questions about tester support

This form is intended for shop operators (owners or employees) who are currently using ThemeWare^® in the free trial month and have not found an answer to their question.

Then this form is not the right one. If your trial month has already ended and you have questions about ThemeWare^®, please get in touch with us via ThemeWare^® Support.

Please do not formulate your enquiry as bullet points only, but describe it in full sentences. The more precisely you describe your request, the better we can help you.

Once you have submitted the form, your request reaches us and we will take care of your enquiry. If we have any questions, we will contact you using the details you have provided.